Family Tree Maker 14.1 Will Not Connect to Internet

Please note that the troubleshooting in this article only applies to Family Tree Maker 2017. For any before edition of Family Tree Maker, click hither for more data.

There are several reasons why you may experience connectivity problems using Family Tree Maker 2017 for Mac. Hither are some steps that yous tin accept to resolve this issue:

This article discusses the post-obit:

• Fix Family Tree Maker to Get Online
• Adjusting the date & fourth dimension
• Update OSX
• Disabling proxy servers
• Spider web accelerator
• Security Software & firewalls

Set Family Tree Maker to Go Online

If Family Tree Maker is not set to get online, you won't be able to utilise any of the web based features.

With Family Tree Maker open up:

1. Click the File carte du jour.

   

2. The bottom option will display one of 2 things:

   

   • Go Online ways y'all aren't currently set to access the Net through Family Tree Maker. Select this pick to let FTM to connect to the web.
   • If Go Offline is displayed, Family unit Tree Maker is already set to go online.

Cheque the date, time and fourth dimension zone for your computer

If the engagement, time, and time zone aren't ready properly on your figurer, Family unit Tree Maker may have problems authenticating with our servers.

To adjust the appointment & fourth dimension preferences:

1. Click on the time listed in the upper correct corner of your screen and select Date & Time Preferences.

   

2. Confirm the date and time is listed correctly under the Date & Time tab.

   

   • The easiest way to practise this is to bank check the box next to Gear up date and time automatically.
3. Click the Time Zone tab and confirm the time zone is likewise listed correct.

   

4. Shut the Date & Time Preferences by clicking the red circle in the upper left and re-open Family Tree Maker.

Y'all may also need to confirm the date and time on your router. Delight refer to your router's manual, or contact the router manufacturer for aid regarding that.

Update Bone X

Software updates can increase usability of both Beginnings and Family Tree Maker. If your Bone X / macOS or add-ons aren't upward to date, you may experience problems on our website and using our software.

On a Mac, updating is handled through the Software Updates or App Shop selection (depending on your particular organization) in the Apple bill of fare, which is located in the upper-left corner of the screen.

After updating, open Family Tree Maker again and check if you are nevertheless experiencing issues.

Disable proxy servers

Because of security concerns, Ancestry & many other websites volition not properly respond if you try to access them via a proxy server.

To provide you with a meliorate and more consistent experience on Ancestry, we cannot support the use of proxy servers to access Ancestry, even through Family Tree Maker. To disable proxy servers, please follow the instructions outlined below.

Subsequently quitting Family unit Tree Maker:

1. Click the Apple menu in the upper left and select Arrangement Preferences.

   

2. Under the Net & Wireless section, click on Network.

   

3. In the Network window, select Ethernet (or Airport if y'all connect to the Cyberspace wirelessly) from the left and click Advanced in the lesser right.

   

4. In the window that opens, click the Proxies tab.

   

5. Remove any checks next to Spider web Proxy (HTTP), Secure Web Proxy (HTTPS), and SOCKS Proxy and click OK.

   

   • Other proxy settings shouldn't touch Family Tree Maker, merely information technology wouldn't hurt to uncheck any other protocols listed besides.
6. Click the Apply push button in the lesser right of the Network settings window.

   

7. Shut the Network window past clicking the ruddy circle in the upper left and re-open Family Tree Maker.

Spider web accelerator software

Web accelerator software is primarily used by those with a dial-upward connectedness, and works similarly to the manner a proxy server does. Information technology caches frequently used items and pages, compresses data, and optimizes code coming from spider web pages.

Equally this is the case, nosotros cannot back up the use of web accelerators while using Family Tree Maker. If you utilise a web accelerator, you lot will need to contact your ISP for help disabling it.

Security software & firewalls

Generally speaking this issue is not caused by a firewall or security however at that place are some security programs that may interfere with System changes that Family Tree Maker has to make in order to register your product. Turning off any Security on the arrangement temporarily can rule this out. You may need to consult with your security software visitor direct for help disabling it.

For assistance with configuring your firewall, delight refer to Apple's article on this topic by clicking here.

I've tried the steps in a higher place, only still can't connect to the Internet

After going through all of the steps and manufactures reference above, if yous are still experiencing bug connecting to the Internet through Family Tree Maker for Mac, please contact our Tech Back up team.

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Source: https://support.mackiev.com/145702-Troubleshooting-Connectivity-Issues-in-FTM-2017-for-Mac

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